Returns & Exchanges

Singapore’s trusted destination for soft, breathable baby bamboo wear.

We want you to shop with peace of mind, which is why we offer a 14-day return policy. That means you have 14 days from the date you receive your item to request a return. Our Return & Exchange Policy is designed to be clear, fair, and easy to follow — so you can focus on what matters most.

Eligibility for Exchange or Return

To be eligible for an exchange or return

  • Request must be made within 14 days from the date of delivery.
  • Item(s) must be:
    • Unused, unwashed, and unaltered
    • In original packaging with all tags attached
    • Free of stains, odours, or pet hair
    • A proof of purchase (order number or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on the following:

  • Blankets, Swimwear, Bath Towels & Bath Robes
  • Gift Cards
  • Items marked Final Sale or purchased during clearance promotions

Exchange & Return Process

We’re happy to offer one-time exchanges for:

  • A different size
  • A different design (of equal value)

How to Request an Exchange / Return:

  • Email us at sales@bubsandsprouts.com within 14 days of receiving your order.
    Provide your order / invoice number, the item(s) you wish to exchange, and your preferred replacement.
  • Once approved, ship the item(s) to us using a trackable method.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • [Singapore Only] Cost of courier for returns to be borne by customer (SGD 5) and Bubs & Sprouts Team will arrange for pick-up of the item(s) to be returned
  • Once received and inspected, we’ll send your replacement within 5–7 business days.
  • Exchange / Returns that do not fulfil all our conditions upon our final checks will be duly rejected and a fee for re-delivery of rejected item(s) will be required.

Return for Store Credit

All returns will be strictly refunded via store credits (unless the item is faulty or incorrect). that can be utilized for future purchases on our website only.

All returned store credits are valid for a period of 6 months from the date of issue and extension is strictly prohibited.

Acceptable Tolerances

We apologise if you’ve received a defective or incorrect item but please note that the following conditions are NOT considered as defective;

  • Slight color difference due to different screen resolution across different devices.
  • 1-2 cm variance in measurement stated on product image (due to hand measurement).
  • Misalignment of seams or loose threads.
  • Variance in placement of prints (for repeated print designs)

Bubs & Sprouts reserves all rights to reject any request for exchange / returns at our own discretion. By making a purchase with us, you agree to the above Terms & Conditions.